E-commerce is the abbreviated form of Electronic Commerce. E-commerce is all about buying and selling products and services through electronic systems like computer networks especially internet. The 21st century has witnessed an immense growth of electronic commerce over the internet. E- commerce includes supply chain management, online transaction processing, electronic funds transfer, internet marketing, electronic data interchange, automated data collection systems and automated inventory management systems.
Most of the electronic commerce processes take the help of the World Wide Web at some point of the time. E- commerce is also conducted through e- mails. E- commerce can thus be defined as the sales aspect of e- business.
It is interesting to note that the concept of e- commerce underwent a sea change over the last 30 years. Earlier, electronic commerce used to refer the commercial transactions done electronically with the help of certain technologies like Electronic Funds Transfer and Electronic Data Interchange. From 1990s onwards, e- commerce also includes enterprise resource planning systems, data warehousing and data mining. Boston Computer Exchange and the American Information Exchange are the two most exciting examples of e- commerce and the first one was launched in 1982 and the latter, the pre- internet system was introduced in 1991.
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When internet is ruling the world, we all should make the maximum use of this immense facility and e- commerce is surely a boon to us. E- commerce has promoted market research and analysis and it provides solutions for business planning and explains the basic laws and relation of supply with demand. You just need a good management team who can make the proper use of information technology for e- commerce. |
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The transactions processes have become quite easy for the customers because of e- commerce. We all are very comfortable with credit cards, one of the best results of e- commerce. E- commerce guarantees you reliability and security and we can derive the most out of it with the implementation of fail- safe technology, firewalls, information encryption, hardware redundancy, and parallel servers. All these will enhance the security factor. E- commerce is actually serving all the sections of a business community, employees, partners and suppliers. The clients can be impressed with e- commerce facilities especially with personalized web sites, special offers and purchase suggestions. Thus, with the help of e- commerce, you can provide personal attention to your clients.
E- commerce is also playing a major role in socializing. The chat rooms and the discussion boards offer a community feel. Moreover, you can collect all kinds of product information from the internet including advice for product options, cross- sell information and supplies and accessory selectors. The e- tailors and the online shopping directories are there to help you in every step as far as the information on the consumer goods is concerned. The e- commerce sites must be developed in such a fashion that the users would be comfortable with the information available on the site.
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